Luma provides a digital platform designed to support communication and coordination around funeral arrangements.
The platform is made available to funeral directors (“Customers”), who may invite families, friends, and other individuals (“End Users”) to access and use the platform.
You agree to use Luma only for lawful purposes and in accordance with these Terms.
You must not:
We reserve the right to suspend or restrict access where these Terms are breached.
You retain ownership of any content you upload to Luma (“User Content”).
By uploading content, you grant us a limited licence to use, store, and display that content solely for the purpose of operating and improving the platform.
We will not use personal or memorial content for marketing or commercial purposes without your explicit consent.
You are responsible for ensuring you have the right to share any content, including where it relates to other individuals.
Luma provides a digital platform only.
We do not provide funeral services, advice, or recommendations. All funeral services are provided by the relevant funeral director.
We are not responsible for the actions, services, or conduct of any funeral director or third party.
We aim to provide a reliable service, but we do not guarantee that the platform will be uninterrupted or error-free.
We may update, modify, or suspend the platform from time to time.
Use of the platform may involve the sharing of personal information.
You agree to only upload or share information where you have the right to do so and in accordance with applicable data protection laws.
Our Privacy Policy explains how we handle personal data.
Access to certain features of Luma may be subject to fees, as agreed separately with Customers.
We reserve the right to suspend or terminate access where payment is not made in accordance with agreed terms.
To the maximum extent permitted by law, Luma is provided “as is” without warranties of any kind.
We are not liable for:
Nothing in these Terms excludes liability for death or personal injury caused by negligence, or any other liability that cannot be excluded under UK law.
We may suspend or terminate access to the platform where reasonably necessary, including for breach of these Terms.
These Terms are governed by the laws of the United Kingdom.
